Koluvula Lalu Prasad

About Koluvula Lalu Prasad

I am Lalu Prasad, a dedicated professional with over 5 years of experience in customer service, sales, and operations, currently working as a Transportation Specialist I at Amazon. In my career journey, I have developed strong expertise in handling customers, resolving issues, managing processes, and ensuring seamless operations. My previous roles at SBI Cards, Innove Source, Quess Corp, and Zomato gave me rich experience in understanding customer needs, managing high-pressure situations, and delivering results on time.At Amazon, I am excited to apply my problem-solving skills, operational knowledge, and customer-first approach to contribute to transportation and logistics excellence. I enjoy working in challenging environments, improving processes, and supporting team success.Key strengths: Customer Handling & Service Excellence Operations & Process Management Problem-Solving & Task Prioritization Communication & Coordination I believe in continuous learning and growth, and I am looking forward to building a strong career in operations and logistics with Amazon.

Experience

1. Transportation Specialist 1

   Amazon

   Sep 2025 — Present · Hyderabad, IN

   Managing transportation and logistics operations to ensure smooth and timely deliveries.* Coordinating with internal teams, carriers, and partners to resolve transportation issues.* Monitoring performance metrics and ensuring service-level agreements are met.* Supporting process improvements to increase efficiency and customer satisfaction.* Applying problem-solving skills in handling escalations and operational challenges.

Education

• Mahatma Gandhi University

  Bachelor of Commerce - BCom, Computers