Kristen Olson
Senior Product Owner @JLR North America
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WORK HISTORY
Senior Product Owner @JLR North America
Portland, OR, US
Product owner for a pre-production AI platform incubating next-generation digital concierge capabilities across in-vehicle and mobile experiences.Own platform strategy and roadmap for an orchestration layer that interprets user intent and routes requests across vehicle APIs, digital agents, CRM systems, and future third-party services.Lead cross-functional validation of AI-enabled workflows in a highly regulated enterprise environment, partnering with engineering, architecture, legal, and security to move validated capabilities into production pipelines.In parallel, own two production products while supporting platform adoption by adjacent teams.
EDUCATION
Syracuse University
Bachelor of Arts - BA, Political Science
SKILLS
ABOUT KRISTEN OLSON
I’m a Lead Product Manager focused on building platform and AI-enabled products in complex enterprise environments.I specialize in early-stage platform incubation—taking ambiguous, high-risk ideas from concept through pilot, validation, and adoption into production roadmaps. Most of my work sits at the intersection of backend systems, AI workflows, and user-facing experiences.Currently at Jaguar Land Rover, I own a pre-production AI platform designed to orchestrate user intent across vehicle systems, digital agents, and enterprise services. I work closely with engineering, architecture, legal, security, and data teams to validate desirability, feasibility, and viability before scale.Previously, I’ve led platform and marketplace products at Matter Supply, global eCommerce and internal platforms at Adidas, and end-to-end commerce systems at NAU. I’m known for translating ambiguity into clear strategy, earning trust across disciplines, and delivering systems that actually get adopted.Interested in platform, AI, and systems-level product roles where the problems are real and the constraints matter.
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