Kevin Oliver
Csd District Office Manager @Blue Cross and Blue Shield of Alabama
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WORK HISTORY
Csd District Office Manager @Blue Cross and Blue Shield of Alabama
EDUCATION
Chipola College
Associate of Arts - AA, Business Administration and Management, General
University of Central Florida
Bachelor of Applied Science (B.A.Sc.), Health Services Administration
ABOUT KEVIN OLIVER
As an experienced Senior Manager, I’ve lead a team of 500+ customer service representatives, 56 Team Leads/Supervisors, and 13 Operations Managers. I have over 15 years of experience in the wireless industry, with a focus on enhancing customer service operations and developing leadership skills.I have successfully implemented strategic initiatives that have increased team efficiency by 20%, reduced average call handling time by 15%, and maintained a 95% customer satisfaction rate. I have also played a pivotal role in the development and delivery of national training programs, which have boosted first call resolution rates by 23% and customer satisfaction by 20%. My efforts have been recognized with multiple awards. I am passionate about creating a positive and productive work environment, where employees can grow and thrive.
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