Kolitha W.
Business Insight Analyst @Air Canada
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WORK HISTORY
Business Insight Analyst @Air Canada
Brampton, ON, CA
Improved OTP, baggage-claim performance, and passenger/baggage flow by delivering KPIs and CX insights (KIOSK usage, NPS) leveraged across 120+ airports in Canada, the U.S, Europe, and Asia.• Expanded BI adoption for 500+ stakeholders by designing, developing and maintaining 15+ Power BI dashboards for Airports, Baggage, and Customer Service teams.• Increased data availability and reliability by ~60% by modernizing ingestion pipelines for Flight Audits, Qualtrics Surveys, and Flight Disruption data.• Accelerated cloud transformation by supporting the migration from on-prem systems to Snowflake using Python, Snow SQL, and CMD.• Enabled high-quality, cloud-ready datasets for cross-functional analytics teams by leading data engineering and transformation initiatives supporting 10+ operational programs.• Strengthened reporting stability by resolving 20+ recurring data-quality issues and reducing batch-processing anomalies by 60% through ETL pipeline optimization.
EDUCATION
University of Colombo
Bachelor’s Degree, Statistics with Computer Science (Honors)
Ananda College
Mathematics
University of Colombo School of Computing
Higher Diploma, Information Technology
Conestoga College
Ontario College Post Graduate Certificate, Big Data Solution Architecture
ABOUT KOLITHA W.
Business Insight Analyst with over two years of experience at Air Canada, contributing to operational excellence through business intelligence and data analytics. Delivered key performance insights to improve on-time performance, baggage operations, and passenger flow across 120+ airports globally. Designed and maintained 15+ Power BI dashboards, empowering over 500 stakeholders across Airports, Baggage, and Customer Service teams. Skilled in data pipelines, business intelligence, and data analytics, with expertise in enhancing data availability and reliability by modernizing data ingestion pipelines. Supported cloud transformation initiatives by facilitating migration to Snowflake and enabling cloud-ready datasets for cross-functional teams. Dedicated to delivering actionable insights that drive customer satisfaction and operational efficiency.
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