Kolin Tribble
Customer Success Management Expert | Client Ambassador | Project Management | Account Management
- Role
- Manager, Customer Success at General Informatics
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Kolin Tribble
Established and influential Director of Customer Success with 10+ years of commensurate…
Experience
Manager, Customer Success
Jan 2024 — Present
Established strong relationships with SMB & enterprise customers, resulting in increased client retention to 97%.• Collaborated with sales and product teams to address customer success objectives which in turn has decreased SLA by 60 days.• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.• Utilized customer feedback to inform changes and improvements to customer success plans which allowed us to push from outstanding tickets to less than 600 currently.• Monitored metrics and developed actionable insights to improve client\'s experience
Education
Oklahoma State University
Bachelor’s Degree
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