Koli Zeka

WORK HISTORY

EDUCATION

SKILLS

ABOUT KOLI ZEKA

I know hospitality operations. I worked my way up from dishwasher and have worked in every other position on my way to leadership. I’ll never say I’ve seen it all, but being in hotel and restaurant management, I’ve seen a lot and I’ve solved a lot of problems. I excel at identifying and implementing solutions that deliver results. k••••••••@gmail.comPRODUCT & SERVICEThere are a lot of ways to attract attention within hospitality today, but if your product and service is sub-par, the attention you gain via marketing will turn into negative attention quickly. I embrace and have worked with my teams on adopting the idea that exceptional service and product will garner any hotel or restaurant the attention and guests they desire. Elevated guest satisfaction scores speak for themselves!RELENTLESS PROBLEM SOLVINGWhen problems arise, I don’t give up until I have identified a solution or a strategy that will make an impact. When it comes to implementing a solution, I weigh two factors – how it is going to impact the person delivering the service and how is it going to impact the guests? This approach has led to turning around a struggling restaurant and increasing sales, a record-setting year of revenue and reviving struggling staffing structures. LEADING BY EXAMPLEI’ve assembled and managed a lot of teams. I solved staffing issues and implemented intensive training that has improved morale, culture and service. I excel at listening and ensuring everyone is heard. I find common ground, so drama is nipped in the bud and teamwork is the norm.Looking for an operations leader who develops focused teams that deliver exceptional guest service? Please reach out.SPECIALTIES: Leadership | Operations | Food & Beverage | Hospitality | Financial Analysis | Guest Relations | Guest Satisfaction | Team Management | Strategic Planning