Nikhil Koli

Product Specialist - Saas B2b @Meditab Software Inc

Sacramento, CA, US

Led the end-to-end product lifecycle for cloud infrastructure platforms (AWS, Azure, GCP), transforming compute, storage, and networking into scalable, client-facing service offerings.• Developed and executed product roadmaps aligned with B2B customer needs, driving feature prioritization through customer feedback, performance metrics, and compliance requirements.• Embedded core security features (automated patching, antivirus, threat detection) into infrastructure products, enhancing customer trust and reducing incidents.• Improved client onboarding and support workflows, leading to a 40% drop in support tickets and smoother implementation cycles for enterprise clients.• Spearheaded charting workflow improvements in IMS (Intelligent Medical Software), reducing physician documentation time by 25% via smart templates and auto-filled inputs.• Streamlined ePrescription refill management, resulting in a 35% increase in approval rate and fewer delays due to UI and validation enhancements.• Overhauled appointment scheduling logic, cutting double bookings by 20% and improving front-desk efficiency for multi-provider, multi-location practices.• Contributed to HIPAA/eRx compliance testing and release management, supporting zero audit findings by leading UAT and collaboration with QA and regulatory teams.• Boosted patient portal engagement by 30% through mobile-friendly redesigns and new self-service tools (document upload, messaging automation).• Created and maintained detailed PRDs, user flows, and sprint tickets using Jira, Confluence, and Figma within Agile Scrum processes.• Negotiated with cloud vendors, managed SLAs, and ensured 99.9% uptime for client-facing platforms, supporting high-availability infrastructure delivery.• Applied prioritization frameworks like RICE and MoSCoW to align cross-functional teams and improve product decision-making across cloud and healthcare verticals.

Lilawati Vidya Mandir School

Senior secondary division, Mathematics and Computer Science

Guru Gobind Singh Indraprastha University

Bachelor of Technology - BTech, Electrical and Electronics Engineering