Koleah Mantle
Administrative Strategist and Resource Leader | Program Operations Manager | Process Improvement Specialist | Performance Improvement Consultant | Genomic Lab Administrator
- Role
- Genomic Lab Coordinator at Fairview Health Services
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Koleah Mantle
Operations and program management professional optimizing high-volume workflows and…
Experience
Genomic Lab Coordinator
Dec 2024 — Present · Minneapolis, MN, US
Direct genomic testing operations, aligning clinical, administrative, and payer-facing processes to support scalable lab services across the enterprise. Lead cross-functional coordination among genetic counselors, laboratory teams, and payers, ensuring alignment on documentation, turnaround times, and testing strategy to support precision medicine delivery. Oversee end-to-end insurance operations for molecular diagnostics, including benefit verification, prior authorization, and denial management—driving a measurable reduction in turnaround delays and payer escalations. Design and implement tracking and performance monitoring systems to ensure operational transparency, enabling data-driven forecasting and resource optimization across lab workflows. Champion regulatory and data governance standards, ensuring full HIPAA compliance, secure documentation practices, and audit readiness across lab and patient records. Serve as operational subject matter expert for payer policy navigation and appeal strategy, collaborating with revenue cycle leadership to increase reimbursement efficiency and reduce denied claims. Guide process improvement initiatives, leveraging stakeholder input and data analysis to streamline workflows, enhance cross-departmental communication, and scale high-volume testing operations. Act as a strategic advisor in lab operations planning, contributing insights to leadership on payer trends, genetic testing adoption, and infrastructure needs. Deliver executive-level reporting on testing throughput, authorization outcomes, and operational bottlenecks to inform business decisions and drive continuous improvement. Mentor staff on best practices for lab coordination, payer communication, and patient engagement, fostering a culture of accountability and operational excellence.
Education
Indiana Wesleyan University
Blaizing Academy Certification Program, Software Developement
Blaizing Academy
Certification, Software Developement
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