Kolade Francis
Application Support Specialist @RSSB
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WORK HISTORY
Application Support Specialist @RSSB
London, GB
EDUCATION
University of Plymouth
BSc, Business Management
Plymouth University
BSc (Hons); Degree, Business Management
SKILLS
ABOUT KOLADE FRANCIS
At RSSB, my role as an Application Support Specialist entails elevating IT service delivery through meticulous incident management and customer support. Leveraging ITIL best practices and the Marvel service desk system, we\'ve enhanced software and hardware problem resolution, contributing to RSSB\'s reputation for excellence in railway safety and standards.My competencies extend to fostering robust customer relations and driving new business development. With a solid foundation in IT support, I am committed to advancing technology\'s role in optimizing business processes and enriching user experiences. Our team\'s dedication to service excellence and innovation underpins the operational success at RSSB.As a certified authority in Azure and security, my focus lies in leveraging cloud technologies to enhance organizational capabilities and safeguard digital assets. My recent roles have honed my competencies in new business development and social networking, contributing substantially to RSSB\'s IT infrastructure resilience and customer satisfaction.
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