Kola Madhu

Servicenow Developer @Cisco

Hyderabad, IN

Having total 5+ years of IT Experience in ServiceNow platform as both Developer and Administrator & VMware Administrator (Virtualization, vSphere products). Having 3+ years of Experience in ServiceNow. Also having 2+ years of Experience in VMware (ESXi, vCenter & vSphere Client). Good experience in Production deployment.Good experience and handling with Clients/Customers.Configured applications using Service now tool used in ITSM Management.Having experience on ITSM Modules like Incident, Problem, Change, and Service Catalog Management.Good exposure of moving customizations from instance to instance using Update sets.Good exposure in Service Catalog management design by using utilities like Record producer, Order guides, etc.Developed scripts as per requirement using service now utilities like Client scripts, Server scripts.Having hands on experience on Gauges, Report Scheduling and Variable reporting features.Good hands-on experience in using SNOW utilities such as UI Policies, Data Policies and UI Actions.Worked on creation of custom and complex workflows using multiple Activities like Run script, Approval, set values, Notifications, Timer, Switch & If conditions, Create Task, Wait for condition etc.Experience in using Business Rules in different scenarios, Inbound Email actions, Incident, Problem and Change Management etc. Experience in Email setup on both Inbound & Outbound Emails.Good exposure of Background scripts, Glide forms, Glide record, Glide Ajax and its usage.Service Level Management – Defined SLA’s for Incident, Problem, Change and Service Catalogues.Worked on Import Sets to extract data from various other sources and field mapping for the same.Experience in how to use and implement script includes as per client’s requirement.Experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.Worked on various types of reports. Good exposure on Integrations (REST & SOAP).

JNTUH College of Engineering Hyderabad

Bachelor of Technology - BTech

JNTUH College of Engineering Hyderabad

Master of Technology - MTech