Kody Kp Parker

About Kody Kp Parker

Accomplished People Leader with experience improving programs consisting of employee…

Experience

1. Manager, Connections

   Zillow

   Jun 2021 — Present

   Lead strategic performance and operational growth of the Buyer, Seller, and Zillow Home Loans businesses at the manager and IC level.•Solve for, execute, and manage changes to our business processes and initiatives ensuring clear and consistent communication.•Design materials, content and facilitate frontline and leadership training sessions and feedback loops.•Measure customer experience through data driven quality assurnce insights and coaching, ensuring a consistent experience for both employees and customers.•Develop and implement monthly and quarterly goal setting strategy with a focus on performance and people initiatives that positively contribute to the overll company mission and vision.•Manage critical team engagement projects from execution to delivery, measuring and reporting on talent and retention KPIs.•Maintain strong relationships and collaborate with senior leadership and key business partners such as product, program, operations, and developers to align on or take action to improve operational performance, customer experience, and observed business trends.•Own multiple aspects of talent selection process including interviews, offer and decline conversations, and new hire onboarding.•Foster an inclusive and collaborative cloud HQ team environment through regular touchpoints (1:1s, Slack engagement, weekly team meetings), and a culture of recognition and mutual respect.

Education

• Xavier University of Louisiana

  Psychology

  2009 — 2009

• Louisiana State University

  Interdisciplinary Studies

  2010 — 2013