Kody Hansen
Director, Member Experience
- Role
- Director, Member Experience at Summacare
- Location
- Spanish Fork, UT, US
- LinkedIn followers
- 500 followers
About Kody Hansen
Patient + Member + Caregiver + Brand Experience all on one enterprise platform. Uncover improvement insights by consolidating survey, call center, social, market research, operational, clinical, and other data sources.I enable healthcare leaders to listen, understand, and act on feedback from those who matter most - patients & their families, staff, and partners. Layer operational/clinical data to identify and automate service recovery with staff, patients, and members.I\'m always open to exploratory conversations. If you\'re interested in transforming your feedback program or want to bounce ideas off one another, send me an InMail message!
Experience
Director, Member Experience
Jul 2024 — Present · Akron, OH, US
Education
Utah Valley University
B.S., Communication
University of Utah
M.S., Organizational Communication
Skills
- Marketing
- Healthcare Information Technology
- Training
- Teaching
- Time Management
- Public Relations
- Data Analysis
- Change Management
- Infection Control
- Leadership Development
- Strategic Planning
- Research
- Team Leadership
- Healthcare
- Organizational Culture
- Public Speaking
- Leading Organizational Change
- Sales
- Social Networking
- Social Media
- Leadership
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