Kodavali Kiran Kumar
2+ Years of Work Experience as a L1.5 Remote Desktop Support Engineer, Network Troubleshooting, International Voice Process, Healthcare Information Technology(HIT), ITIL, ServiceNow, Active Directory, ETL Monitoring.
- Role
- Associate Support Engineer at Infinite Computer Solutions
- Location
- Visakhapatnam, AP, IN
- LinkedIn followers
- 500 followers
About Kodavali Kiran Kumar
Results-oriented Support Engineer / Application Support professional with 3+ years of…
Experience
Associate Support Engineer
Feb 2023 — Present · Visakhapatnam, IN
Key Skills : Network Troubleshooting(DNS, DHCP, TCP/IP), Incident Management, Escalation Management, ETL Job Monitoring, ServiceNow, Active Directory, VPN Configuration, Office 365, System Administration, Identity access Management, OnBase, Linux Command Line.Client - City of Hope. 6th Feb 2023 - June 6th 2024Client - Republic National Distributing Company. 26th June 2024 - Till dateWe Provide Technical Support to our Client City of Hope Cancer Hospital Which is Located in United States of America.1. Client Relationships and Communication:Served as a primary point of contact for clients, addressing their technical inquiries, resolving issues, and maintaining strong client relationships.2.Technical Troubleshooting and Support:Provided prompt technical support to clients during implementation and post-launch phases, troubleshooting and resolving technical challenges effectively.3. Knowledge Sharing and Training:Working as a knowledge base article manager, creating new articles, promoting knowledge sharing, providing KT for critical issue resolving and skill development across the organisation.4. Roles and Responsibilities:• Providing timely responses to client\'s questions and concerns over tickets, Phone or Email.•Providing superior customer service and consulting to clients.•Assisting peers & cross team members as needed and a strong team player.•Proficiency in Microsoft Office 365 application, especially Excel, Word, Outlook, SharePoint, and PowerPoint with basic understanding of technology.•Providing quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing complicated tasks, correcting users errors, and identifying system inconsistencies.•Having Excellent Written & Verbal Communication Skills.•Working in 24×7 Shift.5. Quality Assurance and Testing:Conducted thorough testing and quality assurance measures to identify and resolve technical issues before implementation.
Education
Sri Prakash Vidyaniketan
X, CBSE
2014 — 2015
Narayana Institute
Intermediate, MPC (Mathematics, Physics and Chemistry).
2015 — 2017
Raghu Engineering College
B.Tech
2017 — 2021
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