Koby Nguyen
IT Support Analyst | Aspiring InfoSec Analyst
- Role
- IT Support Analyst at Hitech Advisors
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
IT Support Analyst
Jul 2024 — Present · Seattle, WA, US
Currently contracted at Qualtrics as an IT Support Analyst with a focus in asset management. Day to day work includes employee onboarding/offboarding & training, end to end IT Asset Management (ITAM) lifecycle services across all offices in the US, and providing tier 1/2 IT support internally to Qualtrics employees using JIRA and ServiceNow ticketing systems. Additional duties include troubleshooting/maintaining AV equipment for all hands company meetings and all Zoom meeting rooms, servicing printers and other peripherals, etc.Some platforms and tools used include Apple Business Manager, Intune/Office 365, JAMF, Oomnitza, Google Workspace, Slack, Zoom, CODA, and FedEx Ship Manager.
Education
University of Washington Tacoma
Bachelor of Science in Information Technology (BSIT), Information Technology
2013 — 2017
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