Kobune Uponi

Business Analyst @Lawrence Mitchell Associates

Warrington, GB

Leading the BA team to a successful end-to-end delivery of an Enterprise Resource Planning (ERP) system for a $10M global retail chain operating across 43 UK franchises. Bridging the gap between business objectives and technical solutions, driving digital transformation through stakeholder engagement, agile delivery, and user-centered service design.Key Contributions:Define and manage business requirements using interviews, workshops, and focus groups, aligning functional and non-functional specs with stakeholder needs.Develop business cases and conduct feasibility assessments, providing strategic justification for ERP investment through option analysis and risk evaluation.Map existing manual processes using BPMN and Swimlane diagrams to model inefficiencies and propose streamlined digital workflows across inventory, HR, and customer service functions.Create user stories and acceptance criteria using MoSCoW prioritisation; maintained a product backlog using Excel and Jira in collaboration with the Product Owner and delivery team.Produce low-fidelity wireframes with Balsamiq to illustrate UI/UX requirements, ensuring alignment between business goals and technical delivery.Perform GAP analysis and design TO-BE models to highlight the transition from legacy processes to optimise ERP features.Lead User Acceptance Testing (UAT) preparation and execution, supporting business readiness through training documentation and benefits realisation planning.Author and deliver post-implementation analysis, measuring success against KPIs, stakeholder feedback, and system performance.Tools & Methodologies:Power BI, Jira, Confluence, Balsamiq, BPMN, Excel, UAT, Agile (Scrum), MoSCoW, Business Case Development, Change ManagementKey Expected Achievements:15% reduction in manual administrative tasksImprove customer satisfaction ratings by 20% within the fiscal year.

University of Lagos

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