Farah Kobeissi

Sr Consultant - Mobility Expert (Fr Ch Lu), Geo Data Ops Google Maps @Cognizant

Puteaux, FR

o Program‑managed safety and compliance outcomes across Google Maps data in 3 EU markets (FR, CH, and LU), influencing 30+ engineers, PMs, policy leads, and vendor teams across 5 orgs (Geo Map the World, Geo Programs, Geo Data Ops Eng, Geo Auto, Wipro/Cognizant).o Resolved 120+ P0–P2 safety-critical tickets via root cause analysis and data fixes, delivering a median resolution SLA of 2 days and reducing recurrence by ~35% QoQ following playbook rollout.o Drove the analysis behind 4+ PCRs that resulted in new country-specific MapsKB policies (e.g, dual carriageway logic in FR, tunnel speed propagation in CH/LU, bus/taxi lane modeling and grouped BUA signs interpretation in FR), now embedded in tools and vendor training.o Refined and scaled the team’s tracking dashboard, improving visibility into ticket resolution rate, MTTR, blocker trends, and operational backlog – enabling weekly exec reviews and prioritization.o Created streamlined SOPs and one‑pagers to improve operator compliance with general and country-specific policies – supporting consistent adoption across multiple vendor teams over two quarters.o Provided surge coverage for 5 additional EMEA markets (BE, DE, IT, AT, ES) without SLA breach, ensuring seamless support during high‑volume periods.