Kristiine Kerner
Expert in Product Management & Service Design - curious about humans and environment
- Role
- Customer Experience Analyst at Luminor Group
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Kristiine Kerner
I focus on maximising business value from a product or service using design strategy and business management tools.I encourage data-driven and human & environment-centric solutions while designing services, products, concepts and creating partnerships.In my experience research and testing contribute to long term growth and help to avoid waste.I have a strong background in banking related to customer data management, AML regulations and account operations.
Experience
Customer Experience Analyst
Sep 2020 — Present · Tallinn, EE
Making customers\' voice heard: 1) customer interaction monitoring2) feedback (NPS) and complaints analysis3) report and present findings
Education
Tallinn University
Bachelor of Arts (BA), German Language and Literature
2006 — 2010
Estonian Business School
Master of Business Administration (MBA), Strategic Management and Leadership
2010 — 2013
Universität Erfurt
DAAD Student Exchange, Banking, finance and communication
2008 — 2009
Copenhagen Business School
Communication and Creative Leadership
2014 — 2015
European Innovation Academy
3-week summer program, Start-up entrepreneurship
2016 — 2016
Ludwig-Maximilians-Universität München
DAAD Student Exchange, Summer University: political relations in EU
2008 — 2008
Skills
- Questionnaire Design
- Start-Ups
- New Product Ideas
- Agile Project Management
- Research
- Anti Money Laundering
- Strategy
- Customer Relationship Management (Crm)
- Business Analysis
- Business Strategy
- Microsoft Word
- Microsoft Office
- Speech Writing
- Project Management
- Management
- Powerpoint
- Training
- Leadership
- Coaching & Mentoring
- Strategic Planning
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