Kimberly Wilson
Growth & Loyalty Leader | Retail Credit Card Marketing & Payments | CRM, Insights & Omnichannel Engagement | Customer Experience & Retention
- Role
- Sr Manager at Kohler Co.
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Kimberly Wilson
Customer loyalty and customer experience leader with 15+ years of driving retention, engagement, and revenue across some of the world’s most recognized brands. My career spans the full loyalty ecosystem: issuer-side programs, retail credit card and CRM, global e-commerce membership models, and large-scale platform migrations. That breadth allows me to understand loyalty from every angle — strategy, technology, operations, and financial impact.I specialize in turning customer insight into action. Whether it’s designing a net-new loyalty program, defining the right metrics, evolving a digital journey, or building cross-functional alignment, I focus on creating experiences that deepen relationships and deliver measurable business results. Open to new opportunities.
Experience
Sr Manager
Dec 2021 — Present
Education
University of Wisconsin- Oshkosh
Bachelor of Science, Political Science
2004
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