Andrew Knapp
Director, Customer Success @Q2
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WORK HISTORY
Director, Customer Success @Q2
Toronto, ON, CA
EDUCATION
Trent University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SKILLS
ABOUT ANDREW KNAPP
Andrew is an operationally focused Client Success leader, with experience developing and scaling Implementation, Support and Account Management teams serving customers ranging from top-tier financial institutions and Fortune 500 companies, through to community banks, fintechs and startups.With a proven track record in driving business process improvement within nascent and established teams across multiple venture-backed companies, Andrew motivates his team to obsess about value-to-customer and apply a mix of playbooks, passive and active listening paths, and customer journey mapping to earn retention and expansion. He looks to both data and the voice of customer to proactively identify risks and opportunities, and analyzes leading metrics as indicators of health.Andrew’s background in sales and customer growth have shaped his ease in communications with executive stakeholders, and driven him to strengthen internal relationships with Product groups to ensure high product to business value alignment by customer segment.Myers-Briggs: INTJDISC Type: Fact-finder- CManagement Style: Democratic, Affiliative, Coaching
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