Krishan Mohan Pandey
ServiceNow Architect - Solution Consultant and Delivery Lead || Trusted Advisor || Career Coach
- Role
- Principal Consultant at Infosys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Krishan Mohan Pandey
With over 19+ years of rich experience in IT Industry and Telecom domain, I am a solution-oriented digital transformation professional who has worked with leading Telcos such as Reliance Jio, Bharti Airtel, Vodafone Group, Singtel Optus, Telenor Group, Virgin Media, BT, Telefonica, Nokia, Telia, Chorus, etc. I have hands-on experience in TMN, FCAPS, Service Assurance, Fulfilment, ITSM, Orchestration, Integration, E2E Touch Free Automation, AIOps, Observability, Open Source Application Development, Application Modernization, Cloud Migration Project Delivery. A passionate ServiceNow evangelist, driving innovation and digital transformation through platform-based solutions. As an Architect I designed and delivered end-to-end OSS BSS solutions for multiple Telco B2B & B2C customers across the world. I am also involved in domain and consulting practice, engaged in Presales activities - Bill of Materials (BOM) Preparation, RFP submission, CoE Lab, POC setup implementation on AWS Cloud, PoC/PoV Demo, SoW, BoQ, HLD, DFD, RLS, project planning, partner and vendor negotiation, and strategic hiring. I am passionate about leveraging Cloud, GenAI, AI Agents, and Touch Free Automations to transform the telecom industry and deliver value to the customers. I have delivered solutions worth $10 million and saved $1 million through automations (Self-healing, Orchestration, open source, freeware, microservices, cross-skilling) in the last 2 years (2021-23) for Telenor.
Experience
Principal Consultant
Dec 2024 — Present · Mumbai, IN
Working as a ServiceNow Architect and Solution Consultant, contributing to the design and delivery of scalable, end-to-end B2B solutions across TMT ServiceNow product suites - TSM, ITOM, SOMT, TNI, FSM, CSM, etc.
Education
Suresh Gyan Vihar University
Master of Business Administration - MBA
2020 — 2022
B. R. Ambedkar Bihar University
Graduation
2002 — 2005
Skills
- Control-M
- Nnmi
- Active Directory
- Unix
- Hp-UX
- Team Leadership
- Linux
- Team Management
- Servers
- Itil
- Infrastructure
- Uca
- Service-Level Agreements (Sla)
- Service Delivery
- Troubleshooting
- IT Service Management
- Change Management
- Hp Sm
- Telecommunications
- Networking
- Solution Architecture
- Temip
- Solaris
- Bmc Remedy
- Incident Management
- Network Administration
- Hp Openview
- Sla
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