Kelsey Moore Thulin
I Help SaaS Companies\\nScale & Build CS Teams. CS 🟰Proactive\\nRevenue Drivers, ❌ Reactive Firefighters.\\nNew Clients 🟰5x more 💰 vs. Keeping One. I Help You Keep Your Clients & ⬆️ Their Lifetime Value
- Role
- Director of Agent Success at Keller Williams Realty, LLC
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Kelsey Moore Thulin
I’ve spent over 13 years diving deep into the world of Customer Success, particularly within the SaaS landscape. My journey has taken me from managing client relationships to spearheading onboarding programs that transform chaotic experiences into smooth sailing for clients. I find joy in creating systems that not only boost adoption but also foster long-lasting relationships—because at the end of the day, it’s all about people. At TapGoods, I had the privilege of managing a portfolio of over 460 B2B clients and more than 1,200 users. It was here that I learned how to turn challenges into opportunities; exceeding quarterly revenue goals by 25% was just one of those rewarding moments that led to three promotions in two years. Each interaction taught me something new about what clients truly value—insight I carry with me today. Currently at Keller Williams Realty, I’m leading the charge in AI adoption across multiple offices. Training 100+ agents weekly on marketing automation strategies is no small feat! Designing workshops on CRM integrations has allowed me to blend my love for technology with my passion for helping others succeed. Seeing agents thrive because of these initiatives is incredibly fulfilling. Beyond my professional life, I’ve worn many hats—from being a licensed real estate agent to running an Airbnb property management business where I consistently exceeded hospitality expectations. These experiences have shaped my understanding of client needs across different sectors while reinforcing my belief in delivering exceptional service. When I\'m not working on client success strategies or exploring new tech trends in real estate, you might find me mentoring young minds through educational programs or enjoying nature with friends. If you’re interested in discussing customer success strategies or exploring how we can collaborate to enhance client experiences together, feel free to reach out via email!
Experience
Director of Agent Success
Jan 2024 — Present · Cheyenne, WY, US
Education
General Assembly
Certificate, Product Management
2020 — 2020
Purdue University
Bachelor of Science, Psychology
McCutcheon High School
High School, Honors
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