Katherine Monteith
Partner, Customer Transformation @PwC Canada
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WORK HISTORY
Partner, Customer Transformation @PwC Canada
Toronto, ON, CA
I lead our talented Government and Public Sector Customer Transformation team nationally. We help clients transform front office public services and experiences for their citizens.
EDUCATION
York University
Honours Bachelor of Design
IE Business School
International MBA, Business Administration and Management, General
SKILLS
ABOUT KATHERINE MONTEITH
As a Partner in PwC Canada’s Customer Transformation practice, I lead both the practice\'s Government and Public Sector team as well as PwC Canada’s service design capability nationally. I\'m a passionate champion of the customer voice, with over 15 years of experience leading large-scale projects in customer experience, brand, and service design, working with clients to better understand and action the needs of customers and drive CX-led transformations. I use human-centered design and design thinking to engage directly with all users – from customers, to front-line employees, to senior executives – to better understand their needs, motivations, and behaviours. I\'ve worked with global clients on four continents and across all three levels of Canadian government. My work has been internationally recognized by the global service design awards, I\'ve spoken at service design and CX conferences in Canada, US, and Europe, and I\'ve authored several articles in the global service design journal, Touchpoint.
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