Katherine Medina

About Katherine Medina

I am a Project Specialist in Con Edison’s Arrears Command Center within Customer Operations, where I lead data-driven initiatives that strengthen operational performance, improve customer engagement, and support large-scale financial outcomes.With over 8 years of experience across utilities and healthcare, I specialize in project delivery, analytics leadership, and process optimization. I bring structure to complex environments and build scalable systems that help teams work smarter, faster, and with greater accountability.In my current role, I focus on standardizing workflows, strengthening reporting governance, and aligning cross-functional stakeholders around shared priorities. I led the development of a centralized analytics and reporting hub and helped establish enterprise-wide arrears communication and reporting standards that earned industry recognition.I am a Certified Scrum Master and Certified Scrum Product Owner, and I apply Agile practices to drive transparency, consistency, and execution excellence. My leadership approach is collaborative, results-oriented, and centered on building strong, high-performing teams.I am passionate about growing as a people-centered leader while continuing to expand my expertise in analytics, automation, and enterprise systems.

Experience

1. Project Specialist

   Con Edison

   May 2025 — Present · NY, US

   Responsible for leading data analytics and reporting for the Arrears Command Center within Customer Operations, supporting strategies for developing data-driven insights, optimizing operational workflows, and implementing process improvements. Manage performance metrics and cross-collaborative efforts across teams to deliver technical solutions that support strategic goals and regulatory compliance.

Education

• CUNY Hostos Community College

  Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies

• University at Albany

  Bachelor of Arts - BA, Public Policy and Management