Kristin Mink

Experience

1. Director, Sales Operations Customer Performance

   MSC Industrial Supply Co.

   May 2024 — Present · Davidson, NC, US

   End-to-end responsibility for the customer opportunity-to-contract value stream, with focus on the optimization of MSC’s response to customer needs.• Leader for customer implementations PMO with an average portfolio size of $150M -$300M in annual business.• Responses to RFI, RFP, and RFQ with emphasis on customer centric proposals meeting profitability goals.• Established Salesforce based contract administration function reducing risk and increasing operational efficiencies.• Customer compliance including contractor management databases, customer audits, and customer required background checks.

Education

• Stony Brook University

  Certificate, Business Analysis

  2014 — 2014

• Nassau Community College

  AS, Business Administration

  1992 — 1994

• Stony Brook University

  Certificate, Project Management

  2010 — 2010

• The University of Arizona Global Campus

  Master of Business Administration - MBA, Business Administration and Management

• University at Albany

  Bachelor of Science, Marketing/Management - English Minor

  1994 — 1996

Skills

• Budgeting
• Cross-Functional Team Leadership
• Sales
• Account Management
• Change Management
• Program Management
• Operations Management
• Negotiation
• Strategy
• Budget
• Budgets
• Strategic Planning
• Business Process
• Training
• Customer Satisfaction
• Product Management
• Sales Operations
• Analysis
• Vendor Management
• Sales Management
• Pmp
• Leadership
• Project Management
• Marketing
• Management
• Team Building
• Business Analysis
• Purchasing
• Process Improvement