Unifers.ai

Katherine Donaldson

Transforming Complexity into Clarity | Data Storyteller | Trainer, Facilitator, and Consultant

Role
Customer Success Manager at NRC Health
Location
Portland, OR, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Katherine Donaldson

I help people and organizations make sense of complex information so they can act with confidence.With a background in customer experience leadership, internal communications, and data storytelling, I bring a unique blend of program management, learning design, and client success expertise. My zone of genius lies in simplifying complex concepts, creating engaging learning materials, and using data to drive better business decisions and stronger client experiences.Throughout my career, I’ve:•Directed large-scale programs and organizational change initiatives, improving patient, provider, and employee experience scores.•Designed and delivered training and education platforms, from SharePoint sites and newsletters to interactive presentations that boost engagement and understanding.•Leveraged data analytics and storytelling to uncover insights, visualize trends, and help teams align around actionable strategies.•Strengthened customer and stakeholder relationships, ensuring adoption, retention, and long-term success.I believe well-being and community start with access to clear, usable information. That’s why I’m passionate about bridging the gap between data, people, and impact—whether through learning & development programs, customer success strategies, or program management initiatives.If you’re looking for someone who can translate complexity into clarity, align cross-functional teams, and inspire action through shared learning, let’s connect.

Experience

  1. Customer Success Manager

    NRC Health

    Jan 2026 — Present

Education

  • University of Michigan

    Master of Health Informatics

  • Universidad de Salamanca

    Espanol

  • University of Michigan

    Bachelor of Arts

Skills

  • Research
  • Spss
  • Public Health Informatics
  • Python
  • Interaction Design
  • Entourage
  • Microsoft Office
  • User Experience Design
  • Css
  • Html
  • Photoshop
  • Sql
  • User Interface Design
  • Social Media Marketing
  • Microsoft Sql Server
  • User Experience
  • Fundraising
  • Oracle Sql Developer
  • Adobe Indesign
  • Press Releases
  • Healthcare Information Technology
  • Adobe Photoshop
  • Spanish
  • Indesign
  • Analysis
  • Usability Testing
  • Teaching
  • Google App Engine

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for freeSee how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Katherine Donaldson — Customer Success Manager at NRC Health in Portland, OR, US | Unifers