Kellie Shelton
- Role
- Customer Success Account Manager at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Account Manager
Aug 2018 — Present
As a Customer Success Account Manager at Microsoft, I play a pivotal role in nurturing and expanding relationships with key enterprise customers across multiple industries. My primary responsibility is to drive customer success by ensuring their satisfaction, retention, and adoption of Microsoft\'s products and services. I work closely with customers to understand their business needs and act as a strategic advisor, leveraging Microsoft\'s technologies to help them achieve their goals. I am proficient in understanding the profitability of our cloud services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growths.
Skills
- Investments
- Communication
- Social Media
- Time Management
- Business Strategy
- Management
- Data Entry
- Research
- Powerpoint
- Customer Service
- Teamwork
- Microsoft Excel
- Leadership
- English
- Microsoft Word
- Microsoft Office
- Data Analysis
- Social Networking
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