Kayla Caparrelli
Manager of Implementations @TrueCommerce
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WORK HISTORY
Manager of Implementations @TrueCommerce
Coventry, RI, US
Manage a team of six Implementation Specialists, holding weekly 1:1s and biweekly team meetings- Oversee all client project plans, ensuring deliverables and timelines are met- Lead annual performance reviews, compensation decisions, and ongoing team development- Serve as primary escalation point for internal teams, clients, and trading partners- Review and enhance business processes to reduce waste and increase efficiency- Own weekly billing and KPI reporting for senior leadership.
EDUCATION
Community College of Rhode Island
Associate of Arts - AA, General Studies
Rhode Island College
Bachelor of Arts (B.A.), Business/Corporate Communications
SKILLS
ABOUT KAYLA CAPARRELLI
Detail-oriented, people-focused, and always improving. I’m someone who takes initiative, learns quickly, and stays steady under pressure. I value clear communication, efficient workflows, and contributing to a team where everyone can perform at their best.
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