Kristen Martins-Taylor

About Kristen Martins-Taylor

High-achieving commercial team member and PhD molecular biologist who is passionate about…

Experience

1. Technical Support Manager

   10x Genomics

   Oct 2022 — Present

   Currently managing six Technical Support Scientists within AMR Technical Support team in multiple time zones: Providing scientific and technical oversight, as well as technical support and customer management for escalated cases; Mentoring TS scientists and encouraging professional development, which has resulted in the promotion of numerous TS scientist on the team; Participated in internal hiring processes for new Technical Support Scientists, including phone screening, creation of interview questions for team, reference checks, and hiring manager recommendation letter; Manage day-to-day operations of team *Working with Global Technical Support Managers to develop topics to strategically develop internal team context for knowledge transfer and onboarding; Fostering collaborations and culture of leadership development *Rapid scaled staff, processes and tools to meet the demands of Support for dramatic growth in the Customer base.*Collected and evaluated feedback to improve program quality *Maintained accurate and up-to-date records for KPIs *Identified, developed, and implemented processes that can be improved for efficiency and productivity of the team; Created and revised Work Instruction Documents to align and streamline internal processes between global regions *Development and implementation of processes to better know our customers; Reduction in customer frustration, especially for long standing customers and KOLs.*Written two Customer Notification Letters to inform customers of important workflow updates *Managed existing external Support Partnerships with Compatible Partners *Established and maintained five new Support Partnerships with outside companies as part of the 10x Compatible Partners Program *Onboarded new Subject Matter Experts for Fixed RNA Profiling Awards received-10-exer Employee Excellence Awards at 10x Genomics (Mission Driven, Exponential Impact, Exceptional Talent, WE before ME)

Skills

• Lifesciences
• Protein Chemistry
• Western Blotting
• Science
• Cell
• Confocal Microscopy
• Genetics
• Cell Culture
• Molecular Biology
• Genomics
• Immunoprecipitation
• Research
• Assay Development
• Protein Expression
• Molecular Cloning
• Fluorescence Microscopy
• Immunohistochemistry
• Tissue Culture
• Embryonic Stem Cells
• Qpcr
• Pcr
• Stem Cells
• Laboratory
• Cell Biology
• Gene Expression
• Biochemistry
• Dna