Kavita Manchanda

WORK HISTORY

EDUCATION

SKILLS

ABOUT KAVITA MANCHANDA

About Myself: Goal-oriented leader with track record for delivering value; executing strategic global programs, and successfully managing high risk initiativesGlobal Delivery: Extensive experience in handling multi-year, cross-functional business and finance transformation initiatives in culturally and geographically diverse environmentsProgram Leadership: Executed programs involving complex processes and numerous technologies. Roles played include: Business Readiness Lead, Organizational Transformation Anchor, Business Transformation Principal, and CxO AdvisorBusiness Transformation: Led BT initiatives leveraging CRM, SAP & Oracle ERP. Revenue Productivity: Managed IT project budgets up to $73 Million, with full P&L responsibility.CRM Industry Expertise:Siebel expertise in ALL horizontals, led 27 Siebel engagements, of these 19 are call center with complex service request (ticketing) routines & reporting. Led 3 SFDC engagements too. Thought Leader: Published myriad papers/presentations in Life Sciences & Healthcare. Led business management and integration workshopsA Brief Summary of Recent Experience:* As a Cut-Over Program Manager, spear-headed the planning, execution and hyper-care of a successful SAP HCM global roll-out in 32 countries for one client, and the SAP FI/CO for another * Developed, managed and deployed SFDC implementation for State Health Exchange ($46 Million budget, team of 230+). This was reported in the Wall Street Journal as an example of a smoothly functioning implementation with positive user experience* Led a 4800 member team to integrate two pharmaceutical giants(I2Q, I2O, R2R, O2C, P2P) CRM (Siebel) and BPO operations* Created a robust CRM (SFDC) operational framework covering I2O and O2C processes of 51 manufacturing plants and 267 SBOs (sales business offices) for a global motion & control technologies manufacturer* Led “One Call Resolution” Siebel contact center effort for 19 clients including GM-Saturn