James Francoeur
Senior System Support Engineer @Fuller Landau LLP
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WORK HISTORY
Senior System Support Engineer @Fuller Landau LLP
Toronto, ON, CA
Troubleshoot hardware, software, and network issues.Skills: Azure - M365 Admin -Entra - Exchange Server, Sharepoint -Teams - Defender - AVD admin -Nerdio -Connectwise - Spiceworks -Sharefile Admin - Dynamics
EDUCATION
triOS College Business Technology Healthcare
MCSE, System, Networking, and LAN/WAN Management/Manager
Canadore College
Bachelor of Business Administration - BBA
SKILLS
ABOUT JAMES FRANCOEUR
My experience includes white glove support for large law firms, mid-size Accounting firms, systems team support for multi-national companies and running my own help desk company for 10 years. Roles include technical project management, helpdesk management, business analysis, network integrations, and help desk support. I am an expert in all facets of IT systems/network environments, ranging from technical implementation to helpdesk/project management. Along with being technically proficient, I also possess customer-facing skills and would emphasize my ability to quickly form rapport with clients and co-workers. Self-motivation and diligence, coupled with excellent communication and client relation skills are very worthy personal strengths. I can grasp new techniques quickly and would emphasize my ability to cope well with pressure, adapt readily to the demands of work schedules and to communicate effectively at all levels.
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