Kloë Cole
Senior Product Designer Ii - Intelligence @HubSpot
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WORK HISTORY
Senior Product Designer Ii - Intelligence @HubSpot
EDUCATION
University of Limerick
Bachelor of Science (B.Sc.), Digital Media Design
SKILLS
ABOUT KLOË COLE
Senior II Product Designer specialising in AI-driven onboarding and growth experiences for enterprise SaaS. I build intelligent, user-centered systems that anticipate user needs, reduce friction, and drive activation, retention, and self-service at scale.Over the past 8+ years, I’ve delivered:• 69.6% product-led self-service adoption and large cost savings in 60 days• 20% new regional sales pipeline through compliance-ready UK-market expansion flows• Enterprise-level voice and omnichannel UX for global support teamsI thrive at the intersection of design, data, and AI - turning complex workflows into intuitive systems that feel simple and human. I’m passionate about bridging user empathy, business outcomes, and scalable design across product ecosystems.Specialties: AI-First Onboarding · Growth & Activation · Enterprise SaaS · Self-Service Systems · Knowledge & Help Systems · UX Strategy · Cross-functional Leadership · Data-Driven Design · Compliance & Accessibility
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