Joshua Kline
Senior Business Analyst Ii - Servicenow Platform Lead @Quanta Services, Inc.
Signup · Get unlimited contacts
WORK HISTORY
Senior Business Analyst Ii - Servicenow Platform Lead @Quanta Services, Inc.
Houston, TX, US
I serve as the lead Business Analyst for Quanta’s enterprise ServiceNow platform, responsible for driving delivery, roadmap alignment, and stakeholder engagement across multiple business units.Key Responsibilities & AchievementsServe as the primary point of contact for all ServiceNow enhancement and support requests — from intake to delivery.Partner directly with stakeholders to understand business processes, pain points, and objectives, translating needs into actionable user stories and acceptance criteria in Azure DevOps.Prioritize and manage the team backlog, ensuring alignment with business goals and technical feasibility.Facilitate all Agile ceremonies — Sprint Planning, Daily Standups, Demos, and Retrospectives — ensuring collaboration and accountability across the team.Shape and maintain the ServiceNow roadmap, coordinating upgrades, new module deployments, and continuous improvement initiatives.Collaborate with developers to ensure timely delivery, adherence to requirements, and strong UAT performance.Create detailed process documentation, workflow maps, and reporting dashboards to improve transparency and knowledge sharing.Drove key automation and workflow improvements across ITSM modules, improving ticket turnaround and user satisfaction metrics.
EDUCATION
Ozarks Technical Community College
Transfer, General Studies
Missouri State University
Bachelor’s Degree, Computer Information Systems and Information Technology Service Management
SKILLS
ABOUT JOSHUA KLINE
I’m a ServiceNow-focused Senior Business Analyst who wears many hats — Product Owner, Scrum Master, and platform strategist — to drive meaningful transformation across IT and business teams.At Quanta Services, I own the end-to-end lifecycle for our ServiceNow platform: from intake and analysis to delivery and adoption. I partner directly with business stakeholders to understand their needs, translate them into actionable user stories and acceptance criteria in Azure DevOps, prioritize the backlog, and facilitate every stage of the delivery process.My background spans many years in IT and business analysis, with experience across energy, technology, and supply chain. I’ve lead many teams, improved ITSM workflows, and implemented solutions that reduce manual effort, improve visibility, and increase efficiency.My work philosophy is simple: align technology to business value, communicate clearly, and keep delivery focused on outcomes, not just output.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.