Karen L.
Director, Financial Services @Ardent Health
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WORK HISTORY
Director, Financial Services @Ardent Health
Manage Revenue Cycle applications – Resolute Hospital Billing and Resolute Hospital Billing Claims• Manage team of Epic IT Analyst• Lead projects for acquisitions, new development, process changes, and implementation of Epic application to improve the revenue cycle.• Monitor and update Service Now to mitigate escalations from Business Owners and provide high quality support.
EDUCATION
Walden University
Graduate Certificate, Applied Project Management
Epic
Epic Resolute Hospital Billing Administration Certified, Current Release
Epic
Epic Resolute Professional Billing Administration Certified, Current Release
Concord University
Bachelor of Science (B.S.), Computer and Information Sciences, General
Capella University
Master's degree, Information Technology
Epic
Epic Clarity Extract, Transform and Load Certified, Retired by Epc
Epic
Epic Prelude Certified, Current Release
Epic
Epic Benefit Engine Basics Certified, Current Release
Epic
Epic SQL Structures and Reporting Certified, Retired by Epic
Epic
Epic Adhoc Reporting Certified, Current to 2015 Release
SKILLS
ABOUT KAREN L.
Patient Access & Revenue Cycle Operations Executive | Epic Optimization SpecialistWith over 15 years in management and 25 years of hands-on experience with Epic software, I bring a unique combination of operational and technical expertise to drive revenue cycle performance and financial success. I have managed and optimized workflows at multiple Academic Medical Centers and large for-profit organizations, leveraging my deep technical knowledge and application integration skills to enhance Epic’s impact on revenue cycle workflows.I hold a Master of Science in Information Technology with a specialization in Project Management, graduating with a 4.0 GPA, and am a certified Project Management Professional (PMP). My technical background spans 12 years, and I excel at resolving complex system issues, performing large dataset analyses, and leading teams to peak performance.I’m proficient in a wide range of Epic applications, including Epic Ambulatory, Cadence, Prelude, Grand Central, Charge Router, EAP Build, HL7, Bridges, Resolute PB & HB, SBO, Clarity Reporting, and specialty applications. I’m skilled in streamlining integration across Epic modules to boost efficiency and minimize redundancies, thereby improving organizational KPIs.Additionally, I bring in-depth experience in managing claims (HCFA and UB), revenue integrity, compliance audits, eligibility processes, and X12 messaging—all with a comprehensive understanding of patient access and revenue cycle functions from end to end.
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