Kiki Liggett

About Kiki Liggett

Professional Summary Visionary and results-driven Operations Leader with over 15 years of experience optimizing organizational performance, enhancing operational efficiency, and driving strategic initiatives across diverse industries. Adept at leading cross-functional teams, streamlining processes, and implementing cost-saving strategies. Proven track record of delivering measurable improvements in productivity, cost reduction, and customer satisfaction. A trusted partner to senior leadership, skilled in aligning operational strategies with corporate goals to drive business growth. Committed to building strong organizational cultures, fostering continuous process improvement, and elevating the customer experience. Career Highlights • Achieved 50% Reduction in Inventory CostsLed a supply chain transformation, streamlining processes and improving inventory turnover, resulting in significant cost savings, enhanced operational efficiency, and improved accuracy of inventory reporting.• Increased Team Productivity by 20%Optimized workflows, realigned team priorities, and instilled a culture of accountability, resulting in a 20% increase in team productivity within six months.• Implemented Robotic Process Automation (RPA) for Workflow ImprovementCollaborated with the robotics team to automate and streamline a critical reporting process, reducing six workflow steps, enhancing accuracy, and significantly boosting efficiency.• Spearheaded $700K Reduction in Outstanding OrdersDirected the strategic initiative to reduce open orders by 60 days, resulting in a $700K reduction in outstanding orders and improved cash flow. Drove a 10% reduction in aged orders within four months.• Led Successful ERP ImplementationPlayed a lead role, as part of the S/4HANA project team, in mapping workflow processes, collaborating with IT to align systems with business needs, and ensuring effective system adoption across departments.

Experience

1. Director of Communications

   Northview Church

   Jan 2026 — Present · Carmel, IN, US

Education

• Indiana University Indianapolis

  Bachelor, General Studies- Concentration Social and Behavior Science

• Ball State University - Miller College of Business

  Masters, Business Essentials

Skills

• Capital Equipment
• Healthcare
• Business Development
• Sales Management
• Market Development
• Project Management
• Sales Operations
• Customer Service
• Operating Room
• Orthopedic
• Marketing
• New Business Development
• Cross-Functional Team Leadership
• Product Launch
• Forecasting
• Surgeons
• Strategic Planning
• Inventory Management
• Operation Management
• Sales
• Management
• Team Building
• Business Process Improvement
• Orthopedics
• Medical Devices
• Leadership
• Human Resources
• Process Improvement
• Selling
• Account Management