Kate Baird
Director and Founder @Cx Talent Ltd
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WORK HISTORY
Director and Founder @Cx Talent Ltd
Director & FounderCX Talent LtdEstablished and managed this business focussing on consultation and recruitment in the Customer Experience sector for a wide variety of clients including The Crown Estate, The British Heart Foundation, Teach First, Ipsos MORI, the Prudential, Interserve / Mitie, Npower, Conversity, EDM, Experian, the Yum! Group and many more. General Manager, Business Strategy, Operational Leadership, Budgets and Financials, New Proposition Development, Recruitment, Marketing, Network and database responsibilities. For both clients and candidates, we aim to deliver an exceptional Customer Experience.CX Recruitment, Customer Experience Recruitment, Customer Satisfaction, Customer Success.
EDUCATION
University of Edinburgh
Master of Arts (MA), History
SKILLS
ABOUT KATE BAIRD
I am a senior operational leader with a background spanning management of historic buildings, commercial theatre production, visitor experience, ticketing, event management, customer experience, recruitment and arts administration. I take a strategic approach to planning, new proposition and audience development, and visitor experience. Experience of being part of senior management teams, knowledge of negotiating complex contracts, ability to build relationships with diverse groups of stakeholders, strong problem solving skills and a keen focus on customer experience and positive cultures.
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