Klayton Miller

About Klayton Miller

Dynamic ServiceNow Business Process Consultant (BPC) specializing in HR Service Delivery (HRSD) implementations. Proven ability to conduct requirements gathering sessions, gap analysis, and process optimization to drive enterprise HR transformations. Expert in HR case management, employee experience enhancements, and HRSD best practices. Adept at leading Agile teams, facilitating project workshops, and ensuring seamless ServiceNow deployments for global organizations.Most recently, I have led two large enterprise HRSD implementations as the Senior BPC and Project Scrum Master, stepping into multiple roles as needed to keep the projects on track. From sprint planning and daily scrums to demos and retrospectives, I thrive at driving development to completion while aligning deliverables with client objectives and achieving measurable outcomes.With exceptional ability to collaborate with stakeholders, analyze requirements, and develop tailored solutions, I focus on improving efficiency, productivity, and user satisfaction. Skilled in agile methodologies, process improvement, and change management, I am committed to delivering high-quality results that exceed client expectations.

Experience

1. Servicenow Business Process Consultant

   IBM

   Oct 2022 — Present

   Led as the Senior Business Process Consultant (BPC) and Project Scrum Master for a global ServiceNow HRSD and Procurement (SPO) implementation within a major enterprise’s Case Management and Telephony transformation initiative- The program focused on improving employee and supplier experiences by streamlining case management, enhancing cross-functional automation, and integrating enterprise telephony- Collaborated across HR, Finance, and Procurement work streams to design scalable solutions, drive agile delivery, and ensure successful deployment of ServiceNow capabilities- Played a key role in stakeholder alignment, sprint execution, and delivery oversight to support a seamless enterprise-wide rollout.Led a Configuration Management Database (CMDB) Assessment and Redesign for a multinational food retailer to establish a strategic vision, improve CMDB data quality, and define a governance model. The assessment focused on CMDB discovery, governance, integration with ServiceNow, and data integrity, culminating in a strategic roadmap and implementation plan.Served the design and implementation of the ServiceNow Strategic Portfolio Management (SPM) module for a global telecommunications service provider as the lead BPC. The initiative aimed to enhance project transparency, collaboration, automation, and data integrity by integrating project management tools with ServiceNow and streamlining workflows for Enterprise, Indirect, and Public Sector customers.

Education

• California State University, Stanislaus

  Bachelor of Science - BS, Business Administration / Concentration in Computer Information Systems

Skills

• Computer Proficiency
• Customer Support
• Time Management
• Powerpoint
• Microsoft Excel
• Computer Hardware
• Leadership
• Social Networking
• Microsoft Word
• Microsoft Office
• Social Media
• Fitness
• Sports