Robin Klaver

Manager Operational Excellence @JFK International Air Terminal

NY, US

I lead process enhancements across various facets of airport operations, including check-in, security, border control, and aircraft turnaround by initiating technology changes, employee training, and communications. • Implemented biometric-enhanced passenger processing for international arriving passengers, reducing transaction times for eligible passengers by 65% and significantly lowering their wait times under the KPI.• I boosted On-Time Performance by 2% for airlines through AI-driven optimization of turnaround milestones, ensuring more timely departures. Additionally, I helped reduce summer peak wait times by 50% by automatic redistributing passenger loads, increasing staffing during busy periods, and promoting programs that accelerate processing. • My focus lies in mapping processes and leveraging innovative data systems to develop quantitative models that identify areas of operational inefficiencies. I then drive collaborative efforts with cross-functional teams and stakeholders to implement strategic initiatives aimed at achieving operational excellence. • Recently, I streamlined departmental goals from 24 objectives to 7 longer-term strategies, fostering continuous improvement across all levels.

University of Amsterdam

Master of Science (MSc)

Bonhoeffer College

High School

Hogeschool van Amsterdam

Bachelor of Science - BS

Columbia University

Master of Science - MS