Klaus Peukert
Lead Expert Service Delivery & Success @SoftwareOne
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WORK HISTORY
Lead Expert Service Delivery & Success @SoftwareOne
Leipzig, DE
Office IT - Everything but the landline\"- Ensuring service delivery and quality for a customer providing critical energy infrastructure- Infrastructure incl. ESX, AD, Storage, Backup- Network incl. LAN, WAN, WiFi, Firewall, VPN- M365 incl. Exchange, Teams, SharePoint, OneDrive- Client Services and User Support Onsite & RemoteManaging a team of up to 25 engineers to ensure service quality and SLA compliance.
EDUCATION
Leipzig University
Informatik
DHSN Dresden | Duale Hochschule Sachsen
., Informationstechnik
SKILLS
ABOUT KLAUS PEUKERT
I ensure service delivery and quality through the coordination and optimisation of managed IT services, IT operations and support. This is where my broad technical background comes into play as well as my understanding of the technical side of service delivery.Good communication skills, attention to detail and the ability to prioritise under pressure complement this broad base of IT and process knowledge. From engineering to management, I am comfortable communicating at all levels. The tenets of the Agile Manifesto guide me in my daily work.
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