Man Lung Kwan
Laptop and Mobile Device Processing Technician @National It Disposal
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WORK HISTORY
Laptop and Mobile Device Processing Technician @National It Disposal
Manchester, GB
At National IT Disposal, I played a crucial role in processing laptops and mobile devices, ensuring secure handling and refurbishment. I optimized protocols for high-value assets, achieving 100% audit compliance while increasing the resale rate of devices by 15% through strategic upgrades. My meticulous inventory control eliminated stock errors, contributing to the company\'s reputation for reliability in asset management.
EDUCATION
University of Portsmouth
Bachelor of Interior Architecture and Design
Hong Kong Institute of Vocational Education
Foundation Diploma
Caritas Bianchi College of Careers
Higher Diploma
ABOUT MAN LUNG KWAN
Experienced IT support professional with a strong track record of delivering first-line service in fast-paced environments, supporting diverse user bases across UK and international settings. Skilled in troubleshooting and resolving Windows OS, Microsoft 365, and Active Directory issues, with hands-on experience in user account management, password resets, and permissions. Proven ability to manage IT support requests via ticketing system like ServiceNow, maintain clear communication with technical and non-technical users, and contribute to knowledge base improvements. CompTIA A+ certified and committed to proactive, customer-focused problem-solving and continuous professional development.
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