Kl Sharma

About Kl Sharma

Quality in a service or product is not what you put into it. It’s what the client or…

Experience

1. Area Manager

   Accel Limited

   Jan 2023 — Present · Gurugram, IN

   Orchestrated collaboration between business and operational teams, ensuring SLA adherence. Enforced best practices to maintain Agreed SLA adherence across teams for assigned Projects. Led projects, achieving 96% on-time delivery and reducing delays. Supported senior management in annual planning, improving prioritization efficiency by 10%. Generated reports to enhance project visibility by 30% and enable data-driven decisions. Analyzed infrastructure issues, reducing downtime by 15% and increasing reliability by 10%. Supervised projects within budget, improving completion rates by 10%. Created decision-making material for top management, increasing project approval rates by 10%. Contributed to recruitment, training, and retention, boosting employee satisfaction and reducing turnover by 10%. Managing day to day escalations for customer support. Implementation & adherence of Systems & Processes.Projects: Sun Pharma, JBM Group, Bata India Ltd, ITC Hotel Division, SKH-Metals etc.

Skills

• Management
• Hp
• Sla
• Active Directory
• Xp
• Ccna
• Customer Satisfaction
• Cloud Computing
• Service Delivery
• Technical Support
• IT Service Management
• Pre-Sales
• Vendor Management
• Computer Hardware
• Laptops
• Team Management
• Servers
• Crm
• Itil
• Storage