Kim Sullivan
Operational Leader | Empowering Teams & Driving Growth | EOS Integrator
- Role
- Chief Operating Officer at Compuquip Cybersecurity
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Kim Sullivan
A performance driven leader who has built teams that specialize in providing excellent IT service and support to small and medium sized businesses. I have a track record in launching new value added services & exceeding her organization’s revenue and customer retention goals.I have a passion for building collaborative & strong partnerships throughout the organization to achieve overall process efficiency & customer satisfaction. Highlights:• 15+ years of Leadership and Customer Management Experience.• Ability to blend strategic initiatives to drive efficiency and increase CSAT with tactical execution.• Passionate about proactive customer support delivery.• Experience with building data-driven decision-making culture by implementing operational dashboards for internal and external consumption.• Experience in building, mentoring and sustaining local and regional support teams.Specialties:• Customer Service Management• Operations Management • Customer Adoption & Metrics Analysis• Team Building & Mentoring • Leadership • Process Improvements
Experience
Chief Operating Officer
Sep 2024 — Present
Education
North Carolina State University
BS, Biology
1997 — 2001
Skills
- Pharmacogenomics
- Clinical Trials
- Fda
- Biotechnology
- Lifesciences
- Laboratory
- Gcp
- CRO
- Project Planning
- Lims
- Validation
- Clinical Research
- Clia
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