Kenneth Krilla
Experienced Customer Advocate. Developing and maintaining strong relationships at all levels within the customer organization. Managing customers\' journey to ensure success.
- Role
- Transportation Manager & Dispatcher at Belmont Council On Aging
- Location
- Belmont, MA, US
- LinkedIn followers
- 500 followers
About Kenneth Krilla
As an Independent Consultant, expertise in strategic project management and client relations has been honed over the course of various projects, including a pivotal role as a Site Quality Control Lead at K2. There, the focus was on optimizing processes during the aftermath of a significant natural disaster, leading a team to ensure safe and efficient debris removal.The competencies in Customer Relationship Management (CRM) have been instrumental in establishing and nurturing client partnerships. The dedicated approach to customer success includes a strategic blend of advocacy, strategy development, and hands-on operational leadership to drive client awareness and project success.
Experience
Transportation Manager & Dispatcher
Aug 2024 — Present · Belmont, MA, US
Lead daily operations of Belmont’s senior transportation program, combining strategic planning with hands-on coordination to deliver safe, efficient, and compassionate service to older adults.Key Responsibilities & Highlights:Oversee scheduling and dispatch for daily rides, ensuring reliability and responsiveness across town-wide routes.Manage payroll and scheduling for drivers and administrative staff, maintaining smooth and accurate operations.Established a partnership with a local cab company, expanding transportation access to destinations beyond the reach of town vehicles.Serve as a central point of communication between riders, staff, and town leadership to continuously improve service quality and community impact.Support ride data tracking and process improvements to ensure program sustainability and grant compliance.This role allows me to enhance quality of life for Belmont’s older residents while strengthening community services through leadership and innovation.
Education
Babson F.W. Olin Graduate School of Business
MBA, Entrepreneurship/eMarketing
Delbarton School
High School Diploma
Providence College
BS, Marketing
Skills
- Customer Relationship Management (Crm)
- Strategy
- Customer Support
- Customer Satisfaction
- Strengthening Client Relationships
- Email Marketing
- Manage Client Relationships
- Building Strong Business Relationships
- Maintaining Strong Client Relationships
- Client Service Oriented
- Distributed Marketing
- Account Management
- Management
- Crm
- Lead Generation
- Leadership
- Direct Marketing
- Client Relations Skills
- Marketing
- Business Strategy
- Online Advertising
- Team Management
- Online Marketing
- Business Development
- Marketing Strategy
- Digital Marketing
- Relationship Marketing
- Up-Selling
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