John Thompson
Senior Business Analyst @Halfords
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WORK HISTORY
Senior Business Analyst @Halfords
Redditch, GB
Halfords Group PLC is the UK’s largest retailer of motoring and cycling products and services, offering vehicle servicing, MOTs, maintenance, and repairs across the UK and Ireland. The company is listed on the London Stock Exchange.My RoleAs a Business Analyst, I have contributed to multiple high-impact projects, utilising Agile and Waterfall methodologies to drive operational efficiency and innovation.Key ContributionsNational Tyres IntegrationI played a key role in integrating National Tyres into the Halfords Group, ensuring a smooth transition across business functions. This involved:+ Coordinating cross-functional teams to align processes and systems.+ Streamlining workflows to improve efficiency.+ Enhancing service integration to boost customer experience.Strategic API DevelopmentI supported the Strategic APIs initiative, enabling:+ Retrieval of product data using SKU-based identifiers.+ Integration of SAP-enriched information for improved accuracy.This project expanded to cover Booking, Customer & Loyalty, Cycle Care, HAC, and Vehicle APIs, using a three-layer architecture (Experience, Process, and System APIs).Enterprise Data PlatformI contributed to Halfords\' modern data platform, designed to:+ Democratise data access for better decision-making.+ Integrate structured and unstructured data from multiple sources.+ Enable predictive and prescriptive analytics for smarter insights.Skills & Expertise + Business Analysis & Stakeholder Management + Agile & Waterfall Methodologies + BPMN, UML & Microsoft Power Apps
EDUCATION
Computeach International
NCC/City & Guilds (LEVEL4)
The Methodist Church
Theology (LEVEL 5)
Teesside University
(HON) BSc, Computer Science (LEVEL 6)
Rye Hills
O'Levels and CSE's
Warrington Collegiate
IAB Book Keeping
SKILLS
ABOUT JOHN THOMPSON
I am a highly experienced and results-driven Business Analyst with a strong focus on Information Technology. Known for my strategic mindset, analytical expertise, and problem-solving abilities, I specialise in tackling complex business challenges and designing innovative solutions that drive efficiency and growth.With a proactive and goal-oriented approach, I excel at balancing detailed analysis with a big-picture perspective to align business objectives with technological advancements. My strong leadership and organisational skills enable me to influence stakeholders, streamline processes, and implement structured frameworks that enhance business operations.Committed to excellence and continuous improvement, I uphold high professional standards, demonstrate persistence in overcoming challenges, and foster a collaborative environment. I take pride in mentoring and empowering colleagues, recognizing individual contributions, and promoting a culture of fairness and shared success.
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