Kathleen Wessel

Vice President, Business Management & Operations @American Hospital Association

Chicago, IL, US

Lead a $25M account services business unit, including marketing, account management, and field teams. Establish business unit key performance metrics aligned to company’s long-term vision and mission; manage teams to achieve goals. Oversee cross-functional restructuring of internal and external facing operational processes; streamline workflows, improve data management and sharing, and ensure adherence to top-quality customer service. Work closely with teams to create and execute strategic marketing and sales support plans with budgets that position four portfolios of AHA-endorsed products to targeted healthcare titles. Create tools, team protocols, and analytics to evaluate partner satisfaction, perception, and revenue risk. Develop and execute change management recommendations based on stakeholder feedback. Manage finance, analytics, and data management departments responsible for supporting three independent businesses, representing $10M in annual operating budgets. Deliver annual strategic planning and budgeting process for overall organization. Served as a member of the AHA Solutions Executive Leadership Team.

University of Chicago

Certificate, Integrating Technology in Business Operations

The George Washington University

MBA, Healthcare MBA

Quinlan School of Business, Loyola University Chicago

BBA, Marketing

DePaul University

Graduate Studies in Communications