Katie P.
People Experience & Operations Manager @TrustedHousesitters
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WORK HISTORY
People Experience & Operations Manager @TrustedHousesitters
Brighton, GB
Leading with heart and systems. As People Experience & Operations Manager, I work across culture, wellbeing, communications, operations and events - helping shape how we work, feel and grow together.ℹ What I do: Build, streamline, and automate people processes that reduce friction and enhance joy🧠 I own internal comms and engagement strategy for a scaling remote team I design offsites and events that blend strategy with soul🧘 Wellness & Community Champion – embedding care into day-to-day culture Coach, mentor and line manage the People Ops Exec and People Experience Exec Highlights:🧳 Designed and delivered quarterly hybrid offsites since Mar 2024, with an average satisfaction score of 8.5/10 Led the tender and migration for two x HRIS systems (Breathe > Zelt & Zelt > Humaans) Led 2 x office moves in our Brighton office building and the launch of a new office in London Victoria🤝 Strengthened collaboration between People and Talent teams, supporting key Talent Ops processes Improved onboarding experience, tooling, and lifecycle workflows to reduce manual lift and increase employee confidence and clarity from day one, with an average onboarding score of 9.3/10
EDUCATION
University of Suffolk
BA (Hons), Event Management and Tourism Management
SKILLS
ABOUT KATIE P.
I’m a people-first operator with a squiggly career and a straight-up mission: to make work feel better for everyone.With experience across people experience, operations, internal comms, events, DEIB and wellbeing, I thrive at the intersection of employee joy and operational impact. I’ve worked in scrappy startups and scaling B Corps, designing experiences that make humans feel seen - while building thoughtful systems to help them thrive.I love a spreadsheet. I love a sticky note. But mostly, I love listening, learning, and making things better than I found them.Currently helping to shape a radically optimistic culture at TrustedHousesitters, leading and coaching my small but mighty People Experience and Ops team, and helping to support the wider team to build an inclusive, high-performing company from the inside out. Special interests: DEIB, Tech for Good, squiggly careers, community, rituals, and pet-shaped perks.
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