Kevin Jones

About Kevin Jones

As the Global Manager of Scaled Customer Success at Cin7, I lead a team of CSS and CSM\'s who support and advocate for over small businesses using Cin7\'s inventory management and e-commerce solutions. With more than 10 years of experience in customer success, account management, and relationship building, I am passionate about helping businesses grow and scale across the global market. I have a strong background in SaaS and digital strategy, serving as both an individual contributor and leader. l have certifications in customer experience leadership and the 10 pillars of customer experience from LinkedIn, which reflect my commitment to delivering exceptional value and satisfaction to my clients. I leverage data-driven approaches, cross-functional collaboration, and client-centric philosophy to create and execute effective customer success strategies, engagement campaigns, and risk mitigation/retention programs.

Experience

1. Global Senior Manager, Customer Success

   Cin7

   Jan 2025 — Present · Denver, CO, US

Education

• Fordham University

  Bachelor of Science - BS

  2005 — 2009

• Fordham University

  Bachlor of Science

  2005 — 2009

Skills

• Customer Acquisition
• Committee Liaison
• Corporate Branding
• Community Outreach
• Conflict Resolution
• Corporate Communications
• Project Management
• Marketing Strategy
• Strategic Communications
• Corporate Events
• Membership Development
• Social Networking
• Business Development
• Budget Process
• Corporate Development
• Rapatoni
• Social Media
• Public Speaking
• Facebook
• Event Planning
• Marketing
• Public Relations
• Customer Service
• Event Management
• Microsoft Office