Kevin Lowe
Sr. Manager, Strategy & Operations at Walmart
- Role
- Sr Manager, Product Strategy & Operations - Driver Experience at Walmart
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Kevin Lowe
At Walmart, my focus is on enhancing the driver experience for our Pickup & Delivery…
Experience
Sr Manager, Product Strategy & Operations - Driver Experience
Jul 2022 — Present · San Francisco, CA, US
Early Employee: Leads the Gig-Driver Pickup & Delivery team. Defined roadmap that scaled delivery volume in XX months – with product initiatives including driver app, internal tools used by support agents, fulfillment software used by stores associates, tech systems logics and human SOP. • Business Impact: Submitted 30+ product business cases valued at $150m/yr with 70% leadership approval rate – yielding $110m/yr cost-savings. Closed 50+ bugs/issues valued at $100m/yr. Prioritized projects included requirements that reduced user fraud, abuse, and compliance risks. Improved user experience measured by reduction in overall agent support contacts-34% in FY24 & -74% in FY25.• Implementation, Rollout, Testing & Analysis: Develops launch plans that include test/control primary/negative metrics, north-star metrics, and qualitative feedback. Designs launch schedule from beta to prod, including leadership & legal go/no-go approvals, comms strategy + knowledge base.• Leadership: Manages two high-performing direct reports focused on running the continuous day-to-day business, identifying failures, and participating as core partners during E2E product development. • Analytics: As owner of the primary metrics driving the lion’s share of performance success within the Driver Experience department, I use Tableau heavily for WBR, MBR, QBR reporting – along with dashboard creation to automate investigative waterfalls that bring clarity to identify root-causes.• Notable projects: 1. Order Status Tracker – allowing drivers to view readiness status of an order 2. Real-time Order Cancellation – immediately notifying drivers the changes in trip earnings, miles, etc. Airplane Mode Blocker – preventing early arrival fraud. Additional Projects – Driver Search logics, Arrival Geofence Detection, Journey-Based Chatbot, and Real-Time Feedback Ingestion.
Education
Universal Technical Institute of California Inc
Diploma
University of California, Irvine - The Paul Merage School of Business
Business Administration - BBA
University of California, Irvine - The Paul Merage School of Business
Bachelor of Business Administration (B.B.A.)
Universal Technical Institute of Arizona Inc
Diploma
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.