Kjersten Berg

About Kjersten Berg

Enterprise Customer Success and Customer Operations professional with 13+ years of experience spanning SaaS environments, enterprise account ownership, recruiting, and post-sale lifecycle management. I specialize in supporting complex, multi-site enterprise customers where retention and cross-functional coordination are critical to long-term account stability. In my current role at Bitcentral, I manage a large portfolio of enterprise broadcast customers, including multi-location accounts, with responsibility for renewals continuity, software upgrade coordination, vendor alignment, and customer operations. I serve as the primary liaison between customers, engineering, support, and external vendors to ensure stable, high-availability system performance and customer satisfaction. I am focused on enterprise Customer Success and Customer Operations opportunities with organizations that value retention, cross-functional execution, and long-term customer lifecycle management.

Experience

1. Account Relationship Manager Enterprise Customer Success & Customer Operations

   Bitcentral, Inc

   Dec 2019 — Present · Boise, ID, US

   Manage 188 enterprise broadcast customers, including a 110-station multi-media enterprise group.• Own renewal continuity across enterprise accounts, maintaining 100% support contract retention over 4 consecutive years.• Coordinate annual software upgrades across distributed broadcast environments, working with engineering, vendors, and customer operations teams.• Lead post-deployment customer success and operational support for enterprise accounts.• Serve as primary liaison between customers, engineering, support, and external vendors to ensure system stability and issue resolution.• Provide annual OpEx reporting and projected support cost planning for a 110-station enterprise group, including software and hardware support coordination across Bitcentral and third-party vendor environments. • Conduct monthly and quarterly customer meetings with enterprise station groups to review software upgrades, new releases, development updates, bug fixes, support issues, and ongoing operational priorities.• Manage CRM data integrity, renewals execution, training coordination, and executive-level communications.

Education

• College of Legal Arts

  Certification

• Willamette University

  Bachelor of Arts (B.A.)

Skills

• Search
• Mobile Devices
• Professional Services
• Screening Resumes
• Account Management
• Software Development
• Salesforce.com
• Applicant Tracking Systems
• Talent Assessment
• Cold Calling
• Screening
• Hiring
• Contract Recruitment
• Competitive Analysis
• Start-Ups
• Networking
• Customer Relationship Management (Crm)
• Sdlc
• Benefits Negotiation
• Talent Acquisition
• Strategic Partnerships
• Talent Management
• E-Commerce
• Training
• New Business Development
• Executive Search
• Mobile Communications
• Online Social Networking
• Crm
• College Recruiting
• Interviews
• Recruiting
• Onboarding
• Negotiation
• Sales
• Cloud Computing
• Sourcing
• Software as a Service (Saas)
• Lead Generation
• Vendor Management