Kizo Consulting

Servicenow Architect Sme @Tata Consultancy Services

Lead the design and implementation of ServiceNow solutions across ITSM, ITOM, and ITAM modules, enhancing service delivery and operational efficiency. • Oversee CMDB strategies, ensuring accurate configuration data and integration with other ITSM processes. • Develop and manage scoped applications using App Engine, streamlining business workflows and automating processes. • Collaborate with stakeholders to gather requirements and translate them into technical specifications, ensuring alignment with business needs. • Conduct training sessions and workshops for users and administrators to maximize the platform\'s potential. • Provide expert level support and technical mentoring to implementation team • Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints. • Recognize and develop opportunities to leverage ServiceNow as a platform. • As a senior technical member of the team, I delivered hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables