Kiyomi Yamashita
Service Desk Specialist @Tech Mahindra
Dallas, TX, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2019 — Present
Service Desk Specialist @Tech Mahindra
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Supported IT functions of a midwest hospital chain. Reset End User Client (EUC) Active Directory passwords Set up EUC network printers using PrinterLogic and Personal Print Manager Set up and configured Avaya desk phones and soft phones Avaya OneX Agent and OneX Communicator Software Application Support Remote access to resolve EUC issues. Escalated EUC issues as required to onsite technicians.
SKILLS
Certified Novell EngineerDnsVariable Length Subnet Masking (Vlsm)Help Desk SupportBmc RemedyVisual StudioMicrosoft Office 2007NetworkingCall CentersDatabasesCcnaWindows Presentation FoundationCisco RoutersVpnWindows XpAccessSwitchesActive DirectoryNovell Netware.netSoftware InstallationIpMicrosoft Sql ServerDhcpWindows 7SolarwindsMicrosoft OfficeCssMicrosoft Visual Studio 2008C#AntivirusUnixTechnical SupportIisVb.netWindows ServerMicrosoft ExchangeWindows VistaXpCisco Technologies
ABOUT KIYOMI YAMASHITA
I took the Cisco Certified Network Administrator (CCNA) courses I-IV and passed the…
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